Terms of Service

Effective Date: November 7, 2026

Welcome to Slow Pup! These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. Overview

Slow Pup is an online pet accessories store dedicated to providing products that make everyday activities more enjoyable for pets and their owners.

Throughout these Terms of Service, "we," "us," and "our" refer to Slow Pup, operated by [Legal Business Name].

We reserve the right to update our website, product offerings, and services as needed.

2. Products and Availability

We strive to provide accurate descriptions, images, and information about our products.

Please note:

• Product colors and appearances may vary slightly depending on screen settings.

• Product availability may change without notice.

• We reserve the right to discontinue products or limit quantities.

• Prices are subject to change, but changes will not affect orders already accepted.

We make reasonable efforts to ensure that product information is accurate and up to date.

3. Orders and Payments

By placing an order with Slow Pup, you agree to provide accurate billing, shipping, and payment information.

All purchases are subject to product availability and payment authorization.

We reserve the right to cancel or refuse orders for legitimate reasons, including suspected fraud, inaccurate information, or inventory issues. If we cancel an order after payment has been collected, we will issue an appropriate refund.

Payments are processed through the secure payment providers available at checkout.

4. Shipping and Delivery

We aim to process and deliver orders as efficiently as possible.

Shipping costs, available delivery options, and estimated delivery times are provided through our website and Shipping Policy.

Some orders may be fulfilled and shipped directly by third-party suppliers, potentially from locations outside the customer's country.

Delivery times are estimates unless expressly guaranteed. If an order experiences a significant delay, we will provide updates and handle the order according to applicable consumer protection laws.

For more details, please review our Shipping Policy.

5. Returns and Refunds

We want our customers to have a positive shopping experience.

Returns, refunds, exchanges, and cancellations are handled according to our published Return and Refund Policy and applicable law.

Please review that policy before purchasing to understand eligibility, time limits, and return instructions.

Nothing in these terms limits your rights under applicable consumer protection laws.

6. Pet Safety and Product Use

Slow Pup products are intended for their described purposes.

For the safety and well-being of your pet:

• Supervise your pet while using products when appropriate.

• Follow all product instructions and safety recommendations.

• Regularly inspect products for wear or damage.

• Discontinue use of any product that becomes damaged or unsafe.

• Use only foods and treats that are suitable for your pet.

Lick mats and similar enrichment products should not be used as chew toys unless specifically designed for that purpose.

Our products are not substitutes for professional veterinary advice or treatment.

7. Website Use

By using our website, you agree not to:

• Engage in fraudulent or unlawful activity.

• Attempt to interfere with the website's functionality or security.

• Upload malicious software or harmful content.

• Use our website or content in ways that violate applicable laws or the rights of others.

We may restrict access to our services when necessary to protect our customers, website, or business.

8. Intellectual Property

The Slow Pup name, branding, website design, and original content owned by Slow Pup are protected by applicable intellectual property laws.

Other images, trademarks, and content remain the property of their respective owners or licensors.

You may not reproduce or commercially use protected materials without the appropriate permission.

9. Third-Party Services

Our website is powered by Shopify and may use third-party services for payment processing, shipping, analytics, and other business operations.

These services may have their own terms and privacy policies.

We are not responsible for independent third-party websites outside our control, but we remain responsible for our obligations to customers under applicable law.

10. Privacy

Your privacy matters to us.

Our collection, use, and handling of personal information are explained in our separate Privacy Policy.

Please review our Privacy Policy to understand how your information is processed when you browse our website or make a purchase.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate information, reliable services, and products that match their descriptions.

To the extent permitted by applicable law, Slow Pup is not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be excluded, including applicable rights relating to defective products, personal injury, or statutory warranties.

12. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

13. Governing Law

These terms are governed by the applicable laws of [State/Country], subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

14. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us.

Store Name: Slow Pup

Website: shopslowpup.com

Email: support@slowpup.com

Thank you for shopping with Slow Pup. We appreciate your support and look forward to making treat time more enjoyable for you and your pup!